Targets, not a contractual commitment · Updated September 2026
We target 99.9% monthly availability for the hosted G8KEPR service, measured on a rolling 30-day basis and excluding scheduled maintenance. This page states a target. It is not a guarantee and does not offer service credits; any contractual service terms are in the Terms of Service or your order form.
The hosted service runs in a single region (US) on a single node, with no automatic failover. The high-availability components ship with the product — Helm charts, Patroni-based PostgreSQL HA and an AWS infrastructure Terraform module — for customer-hosted deployments; they are not deployed for the hosted service.
Critical issues (P0): response within 1 hour, resolution target 4 hours. High priority issues (P1): response within 4 hours, resolution target 24 hours. Standard issues (P2/P3): response within 24 hours, resolution target 7 days.